Your reputation is a valuable asset. It’s hard to build and it can be destroyed in an instant. So, it’s wise to plan for good stakeholder communication. Think of this as a form of insurance for your reputation. Like any insurance, it’s worth doing your homework and investing carefully. Getting your communication right will help […]
Royal Commissions and Government Inquiries – Surviving the Spotlight
You wouldn’t face a criminal hearing without legal advice, so why face a public hearing without professional help in communication? It’s stressful enough to face a Royal Commission or a Senate Estimates hearing, or any government inquiry for that matter. On top of that, you’re usually being live-streamed outside the hearing room, and the news […]
Will This Crisis Actually Pass? How Do I Minimise Any Reputation Damage?
Your Strategic Planning Guide For Being Fully Prepared For Any Crisis Many companies routinely ask me how they can prepare properly to communicate when – not if – a crisis happens. While we can be quite optimistic, the realist in us all knows from experience there will always be something that happens. The question is, […]
How Would Your Leadership Team Respond To A School Crisis?
Critical incidents and other crises are always just one sudden step away in schools. Test your team response in a realistic crisis communication simulation, designed to prepare your team for any situation. In the event of a crisis, would your school leadership team know how to respond? Would they know what to say – and […]
In communications, complexity breeds confusion
How can Facebook and the White House, organisations with unmatched resources, power and influence, make such a meal of their communications? You are going to be enormously scrutinised when you rule the world. But Mark Zuckerberg, who runs the biggest content platform on the planet, and Donald J Trump, who holds the most powerful office, […]
Declining Media Requests – How to Minimise the Damage
One of the hardest parts of the job for media spokespeople and their communications gatekeepers is being unable to respond to a request or question from a journalist. The reasons for declining may be authentic and varied: – inappropriate timing at a strategic level – unwilling or unsuitable spokespeople – commercial-in-confidence information However, avoiding a question or […]